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Use RADIUS for Device Administration with Cisco ISE server
With Internal users identity, you have to create an account on the Cisco ISE local users database:  With the next step, you have to add your device as a Radius client on the Cisco ISE server:...
https://www.digi.com/Support/knowledge-base/Use-RADIUS-for-Device-Administration-with-Cisco-IS
Sep 01, 2021
LDAP authentication on an AnywhereUSB® Plus
Starting with Firmware version 21.5, a new “Login attribute” parameter was added. This parameter allows to match the name of the username on the Windows Active Directory server. You ca...
https://www.digi.com/Support/knowledge-base/LDAP-authentication-on-an-AnywhereUSB®-Plus
Sep 01, 2021
Digi AnywhereUSB® 24 Plus Linux limitations
The Digi AnywhereUSB® Plus family is currently supported under Debian Linux for both the 2 ports and 8 ports versions of the hardware. Linux does not support more than 8 USB devices ...
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB®-24-Plus-Linux-limitations
Apr 14, 2021
3G Network Sunset in 2022 impact on 4G devices
Dear Valued Digi Customer   Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This s...
https://www.digi.com/Support/knowledge-base/AT-T-3G-Network-Sunset-February-2022
Mar 15, 2021
How to install new Edgeport devices and drivers on Windows XP
Version 5.70 of Edgeport drivers for Windows XP is the latest version available and does not support newer Edgeport devices identified with part numbers starting with EP-USB-* . This driver is no l...
https://www.digi.com/Support/knowledge-base/Latest-Edgeport-devices-and-drivers-installation-o
Feb 25, 2021
Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/Support/knowledge-base/Ethernet-bonding-configuration-on-Digi-AWUSB-Plus
Jan 24, 2021
AnywhereUSB Plus Debug Logging - Troubleshooting Compatibility Issues with USB Devices
Important Notes: The USB debugging guidance which follows is meant to be used with the Digi AnywhereUSB Plus (2, 8, 24) line of products only.This guidance requires DAL OS/firmware version 20...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Debug-Logging
Oct 22, 2020
How to install your own signed SSL certificate on DAL router
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/Support/knowledge-base/How-to-install-your-own-signed-SSL-certificate
Sep 28, 2020
AnywhereUSB 2 Plus - LEDs Stuck on Red or Blue
The LEDs on the AnywhereUSB 2 Plus have been observed to go into a red and blue state when using an incorrect power supply unable to provide the required 5 VDC at 6 A. The power supply recome...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-2-Plus-LEDs-stuck-on-red-or-blue
Aug 21, 2020
AnywhereUSB Plus ClientID Shared Between Users on Same Laptop
On the AnywhereUSB® Plus, theClient IDis a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager.  Durin...
https://www.digi.com/Support/knowledge-base/Anywhere-USB-plus-ClientID-shared-between-users-on
Aug 18, 2020
ETH Bonding on AWUSB24 plus after upgrading to DAL
After upgrading to DAL, are ETH Bonding Load Balancing (Round-Robin) and Fault-Tolerance (Active-Backup) options lost for Anywhere USB 24 plus? Starting from the new DAL firmware 19.11.7...
https://www.digi.com/Support/knowledge-base/ETH-Bonding-on-AWUSB24-plus-after-upgrading-to-DAL
Aug 18, 2020
Digi International Security Notice - TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787
Digi International Security Notice TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787June 16th, 2020  The following CVE’s have been assigned to these vulnerabilities:CVE...
https://www.digi.com/Support/knowledge-base/Digi-International-Security-Notice-TRECK-TCP-IP-St
Jun 16, 2020
Mandatory Firmware Update Version 20.2.162.90 for AnywhereUSB 8/24 Plus
This article highlights Digi’s mandatory firmware update recommendation; to update the firmware of the AnywhereUSB Plus for SKUs AW08-G300 and AW24-G300 to version 20.2.162.90 firmware availa...
https://www.digi.com/Support/knowledge-base/Mandatory-Firmware-Update-version-20-2-162-90-for
Apr 03, 2020
Can Multiple Host Computers Connect to an AnywhereUSB at the Same Time?
The short answer to this question is, it depends on the model of the AnywhereUSB®, specifically if the model supports the Multi-Host Connections (MHC) feature or not.   The following Any...
https://www.digi.com/Support/knowledge-base/can-multiple-host-computers-connect-to-an-anywhere
Mar 17, 2020
AnywhereUSB Manager Driver Install Stalls/Hangs Without Completion
Description of Issue:  Installation of the AnywhereUSB® Manager software hangs, stalls, or otherwise fails to complete installation    *** Disclaimer:  The following guida...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Anywhere-USB
Feb 14, 2020
AnywhereUSB Plus Troubleshooting Tip - Explicit USB 2.0 or 3.0 in USB Virtual Controller
Problem: Corruption of data can occur when a mismatch exists between the type of USB Controller an operating system running in a Virtual Machine supports, doesn't match the type of USB support...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Explicit-USB
Feb 12, 2020
Checklist for Initial Digi One IA/IAP Troubleshooting
The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help ...
https://www.digi.com/Support/knowledge-base/Checklist-for-Initial-IA-IAP-Troubleshooting
Jan 17, 2020
Digi Connect IT 4/Mini & Digi Connect IT 16/48 - RJ45 RS232 Serial Pinout Differences
NOTE:  Digi Connect® IT serial ports and serial cable length of run: The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meter...
https://www.digi.com/Support/knowledge-base/Digi-Connect-IT-4-Mini-and-Digi-Connect-IT-16-48-R
Jan 15, 2020
Disable CBC Ciphers for SSH on Digi CM
It is possible to disable certain ciphers used for SSH connection, for example CBC ciphers and have this changes saved upon a device reboot. This is achieved by editing a filed called "rc.use...
https://www.digi.com/Support/knowledge-base/Disable-CBC-ciphers-for-SSH-connections-on-the-Dig
Jan 10, 2020
Migrating from Digi AnywhereUSB to Digi AnywhereUSB Plus
The Digi AnywhereUSB® products have been manufactured for over 15 years and have reached their end of life.  The AnywhereUSB Plus® family of USB over IP Remote Hubs are newer products ...
https://www.digi.com/Support/knowledge-base/Migrating-from-Digi-AnywhereUSB-to-Digi-AnywhereUS
Nov 22, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/Support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/Support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/Support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
Memory leak in AnywhereUSB encryption service
This issue was fixed in the AnywhereUSB driver package v3.91.231.If you are not using the "Encrypted AnywhereUSB" feature, this issue can be worked around by configuring Windows to not automaticall...
https://www.digi.com/Support/knowledge-base/memory-leak-in-anywhereusb-encryption-service
Mar 01, 2018
Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
https://www.digi.com/Support/knowledge-base/possible-solution-to-connect-a-parallel-printer-to
Jan 05, 2018
Submitting an AnywhereUSB issue to Digi technical support
General questions:- What is the serial number and 50xxxxxx part number (and any letters and/or numbers that follow) of the AnywhereUSB?  TIP - take a photo of the label on the bottom of the de...
https://www.digi.com/Support/knowledge-base/submitting-an-anywhereusb-issue-to-digi-technical
Dec 15, 2017
HOW TO: Configure and Use a Basic Menu With Digi One/PortServer Products
By adding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbou...
https://www.digi.com/Support/knowledge-base/how-to-configure-and-use-a-basic-menu-with-digi-on
Jul 06, 2017
Random Characters or Garbage is Seen Within Our Application Screen With SCO OpenServer 5
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s):# ditty printer -fastcook /dev/ttyx##Then see if this resol...
https://www.digi.com/Support/knowledge-base/random-characters-or-garbage-is-seen-on-the-applic
Jul 06, 2017
HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
By default, you can have up to 4 simultaneous sessions. This is defined in the "sess" field under the port settings. The session feature allows for multiple telnet sessions from an attached t...
https://www.digi.com/Support/knowledge-base/how-to-confiigure-digi-one-portserver-units-for-mu
Jul 06, 2017
HOW TO: Perform Automated Tasks on Digi Device and Terminal Server Products Automatically Without Us
 Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download...
https://www.digi.com/Support/knowledge-base/how-to-perform-automated-tasks-on-digi-device-and
Jul 06, 2017
HOW TO: Configure Ports on Digi One/PortServer Products for Binary Data
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> ...
https://www.digi.com/Support/knowledge-base/how-to-configure-ports-on-digi-one-portserver-prod
Jul 06, 2017
Digi One/PortServer Units Log Off Users Randomly or Present a Login Prompt for the Digi Unit Instead
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in...
https://www.digi.com/Support/knowledge-base/digi-one-portserver-units-log-off-users-randomly-o
Jul 06, 2017
HOW TO: Send Break to a SUN SPARC System Using Connect or a Menu With Digi One and PortServer Units
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Teln...
https://www.digi.com/Support/knowledge-base/how-to-send-break-to-a-sun-sparc-system-using-conn
Jul 06, 2017
Modem Configuration in Linux
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/Support/knowledge-base/modem-configuration-in-linux
Jul 06, 2017
Linux /etc/inittab Samples for Getty
Linux Getty Examples Different distributions have a variety of names for getty. It may be necessary to experiment or consult the system documentation to determine which getty is most appropriate f...
https://www.digi.com/Support/knowledge-base/linux-etc-inittab-samples-for-getty
Jul 06, 2017
Sample PERL scripts for managing PortServer TS units without user interaction.
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on vario...
https://www.digi.com/Support/knowledge-base/sample-perl-scripts-for-managing-portserver-ts-uni
Jul 06, 2017
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE
Before SUSE kernel sources are usable, you must issue the following commands:   cd /usr/src/linux-(version)  make cloneconfig && make modules_prepareOtherwise kernel sources ar...
https://www.digi.com/Support/knowledge-base/modpost-and-module-errors-are-seen-when-compiling
Jul 06, 2017
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel system
 The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc2. gcc-64bit3. gcc-c++4. gcc-g77-64bit5. gcc-info6. gcc-locale7. gcc-objc8. gc...
https://www.digi.com/Support/knowledge-base/what-are-the-package-requirements-for-installing-t
Jul 06, 2017
Running the realport dump (rpdump) program on Aix
Steps on setup:Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x).Stop all port processes and the RealPort daemon. Example: # pdisable tty1 # rmdev -l sa4 ...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-aix
Jul 06, 2017
Maximum Number of RealPort Connections That Can Connect to a Single PortServer TS or EtherLite Unit
A maximum of 20 RealPort host connections may be established with a single PortServer TS unit concurrently.The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a max...
https://www.digi.com/Support/knowledge-base/maximum-number-of-realport-connections-that-can-co
Jul 06, 2017
Quick reference to the RPM command line.
The RPM console port has the same pinout as a Sun Netra or Cisco. The cascade port is the reverse (same as a Digi CM) so a straight through cable will connect two RPMs together from the Cascade por...
https://www.digi.com/Support/knowledge-base/quick-reference-to-the-rpm-command-line
Jul 06, 2017
The PCI-X adapter is not recognized in an HP DL145 server running Linux
The PCI-X adapter is not recognized in an HP DL145 server running Linux The system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ''Advanced''...
https://www.digi.com/Support/knowledge-base/the-pci-x-adapter-is-not-recognized-in-an-hp-dl145
Jul 06, 2017
Problem Seen in SCO OpenServer With the getty Flushing Data After the Login: Prompt
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.Try adding -n to the getty entry:From the man page:-nDisables the ke...
https://www.digi.com/Support/knowledge-base/problem-seen-in-sco-openserver-with-the-getty-flus
Jul 06, 2017
PCI-X adapter is not detected in HP DL145 system running Linux
Within the system BIOS menu, select the ''Advanced'' tab. In the ''Advanced'' window there is''MCFG Table: [Enabled]This must be set to:''MCFG Table:...
https://www.digi.com/Support/knowledge-base/pci-x-adapter-is-not-detected-in-hp-dl145-system-r
Jul 06, 2017
HOW TO: LPD remote printing configuration with UNIX/Linux
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configur...
https://www.digi.com/Support/knowledge-base/how-to-lpd-remote-printing-configuration-with-unix
Jul 06, 2017
HOW TO: Create a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Comman
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of t...
https://www.digi.com/Support/knowledge-base/how-to-create-a-serial-tunnel-or-bridge-with-digi
Jul 06, 2017
Respawn Errors Seen When Rebooting Linux RealPort Server
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
https://www.digi.com/Support/knowledge-base/respawn-errors-seen-when-rebooting-linux-realport
Jul 06, 2017
SCO OpenServer RealPort /etc/inittab is Not Keeping Changes for the Ports
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt".This will rem...
https://www.digi.com/Support/knowledge-base/sco-etc-inittab-is-not-keeping-changes-for-the-por
Jul 06, 2017
No rule to make target errors seen when installing the RealPort driver in Linux
The following errors are seen when attempting to install the RealPort driver in Linux: make[2]: Entering directory `/usr/src/dgrp-1.9/dinc' make[2]: *** No rule to make target `dinc.o', n...
https://www.digi.com/Support/knowledge-base/no-rule-to-make-target-errors-seen-when-installing
Jul 06, 2017
Uploading Firmware to AnywhereUSB via Telnet
To upload firmware to Digi AnywhereUSB we need to have TFTP server running on the host machine.   Please refer to the screenshots below to setup TFTP server and how to upload firmware (NOTE:...
https://www.digi.com/Support/knowledge-base/uploading-firmware-to-anywhereusb-via-telnet
Jul 06, 2017
How to Create a SSL Tunnel Between Two PortServer TS Units
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS...
https://www.digi.com/Support/knowledge-base/how-to-create-a-ssl-tunnel-between-two-portserver
Jul 06, 2017
How to Configure a PortServer TS or Digi One Product to Autoconnect to a Remote Host
To configure the port to autoconnect to a network node, navigate to the web interface of the unit and login as root.Select:Serial Ports option under the Configuration menu.  Choose the de...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-or-digi-one-produ
Jul 06, 2017
Package Dependencies For Digi Driver Installation in Linux
What are the package dependencies/requirements for installing Digi drivers?Digi Neo and ClassicBoard driver (dgnc):make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older di...
https://www.digi.com/Support/knowledge-base/package-requirements-for-digi-driver-installation
Jul 06, 2017
SCO UnixWare RealPort FAQ
 How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded...
https://www.digi.com/Support/knowledge-base/sco-unixware-realport-faq
Jul 06, 2017
HOW TO: Configure the Solaris Console on the Serial Port
To redirect the Solaris console messages thru its serial port (ttya in this example), from the Solaris command line type:eeprom input-device=ttya output-device=ttya
https://www.digi.com/Support/knowledge-base/how-to-configure-solaris-to-console-thru-its-seria
Jul 06, 2017
What do the LEDs on my USB product indicate?
Although this information is documented in the respective Installation Guides, here is a summary of what the LED behavior indicates on common Digi USB products: AnywhereUSB:  On all ...
https://www.digi.com/Support/knowledge-base/what-do-the-leds-on-my-usb-product-indicate
Jul 06, 2017
What is the maximum log file sizes when storing to the Digi CM memory and/or a PC Flash Card?
Log File Size--Local Memory: When storing log files to the DigiCM local memory, a total of 3.5Meg is available. The amount of memory available per serial port is dependent on the port count of the...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-log-file-sizes-when-storing-to
Jul 06, 2017
How to Configure a Linux System Serial Port for Console Management Using Grub.
The linux box won't have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbi...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-linux-system-serial-port-for-co
Jul 06, 2017
Limiting Root Access to the Console on Digi CM Products
This prevents root access from any means except physically logging in on the Digi CM console.  Modify "/etc/inetd.conf" and append -f /usr2/sshd_config to the sshd line.cp /etc/inet...
https://www.digi.com/Support/knowledge-base/limiting-root-access-to-the-console-on-digi-cm-pro
Jul 06, 2017
Error is seen in AIX when attempting to add a Digi Ethernet device
Method error (/usr/lib/methods/chgncxa):  0514-034 The following attributes do not have valid values:This error indicates that a device already exists with that IP address or hostname.&nb...
https://www.digi.com/Support/knowledge-base/the-following-error-is-seen-in-aix-when-attempting
Jul 06, 2017
Is there driver support for Linux Real Time kernels?
Currently only the Digi NEO/ClassicBoard (dgnc) driver supports real time Linux kernels.
https://www.digi.com/Support/knowledge-base/is-there-driver-support-for-linux-real-time-kernel
Jul 06, 2017
Radius attributes supported by the Digi CM/Passport.
For authentication:User-NameUser-Password NAS-IP-Address NAS-Port-Id Framed-Protocol For accounting:Acct-Status-Type User-Name User-Name NAS-Port-Id Acct-Session-ID Acct-Session-Time ...
https://www.digi.com/Support/knowledge-base/radius-attributes-supported-by-the-digi-cm-passpor
Jul 06, 2017
Optimal signal values for M10 modem
SNR should be greater than or equal to 10dB Signal Strength :-Stronger Signal : greater than or equal to 80dBWeak Signal : less than or equal to 118dBDoppler Shift :- greater than ± 3000
https://www.digi.com/Support/knowledge-base/optimal-signal-values-for-m10-modem
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/Support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
HOW TO: Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driv
Native Modem ConfigurationModem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/Support/knowledge-base/how-to-configure-modems-with-digi-portserver-and-d
Jul 06, 2017
RS-485 Cabling Pin Outs for the Digi One SP Product
The following table outlines the DB9 pin-outs for RS-485:  Set the serial DIP switches according to your serial device requirements:
https://www.digi.com/Support/knowledge-base/rs-458-cabling-pin-outs-for-the-digi-one-sp-produc
Jul 06, 2017
When configuring the Digi device in AIX the device is not shown in the list of supported hardware.
 If the specific device model is not shown in the list, select “other  - Other Digi RealPort Product”:
https://www.digi.com/Support/knowledge-base/when-configuring-the-digi-device-in-aix-the-device
Jul 06, 2017
RS-485 Cable Pin Outs for EtherLite RJ45
Digi EtherLite EIA-485 Connector Wiring Use the table below to see the pin assignments for the RJ-45 connector for EIA-485 multi-drop mode. The EtherLite 2 EIA-485 ports are wired for half duple...
https://www.digi.com/Support/knowledge-base/rs-485-cable-pin-outs-for-etherlite-rj45
Jul 06, 2017
HOW TO: Configure a PortServer/Digi One Product IP Address Directly From a Serial Port
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile con...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-ip-address-direct
Jul 06, 2017
Is There Driver Support Available for Digi AccelePort RAS and AccelePort Xp Adapters with Newer Linu
We currently only provide (dgdm) driver support for kernel versions up to 2.6.25:http://www.digi.com/support/productdetail?pid=1488&type=drivers If newer kernel support is critical for a large...
https://www.digi.com/Support/knowledge-base/s-there-driver-support-available-for-digi-accelepo
Jul 06, 2017
What is the cable pinout for connecting from one port to another port on Digi CM/Passport units (por
The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                      ...
https://www.digi.com/Support/knowledge-base/what-is-the-cable-pinout-for-connecting-from-one-p
Jul 06, 2017
What are the pinouts for the Digi CM/Passport loopback plug?
The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======              ======= 1 CTS        ...
https://www.digi.com/Support/knowledge-base/what-are-the-pinouts-for-the-digi-cm-passport-loop
Jul 06, 2017
What kinds of USB devices are compatible with the ConnectPort Display?
HID (Human Interface Device) style devices and USB hubs are compatible with all model ConnectPort Displays. Devices that typically fall into the HID category are simple input devices such as USB mi...
https://www.digi.com/Support/knowledge-base/what-kinds-of-usb-devices-are-compatible-with-the
Jul 06, 2017
Multiple Edgeport entries in Windows Device Manager
A single Edgeport may appear multiple times in the IonMultiPortSerial category of Windows Device Manager. This is an artifact of the "TI" chipset that modern Edgeports use, specifically ...
https://www.digi.com/Support/knowledge-base/multiple-edgeport-entries-in-windows-device-manage
Jul 06, 2017
Linux RealPort Error: ERROR: couldn't register node
Symptoms: #/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 192.168.2.10 8./dgrp_cfg_node: init requested for node xx./dgrp_cfg_node: testing for a loaded moduleUsing /usr/bin/dgrp/dgrp.o./d...
https://www.digi.com/Support/knowledge-base/linux-realport-error-error-couldn-t-register-node
Jul 06, 2017
Passport--Authorization fails on Cisco ACS server 4.1 (Windows version)
For Authorization against the Cisco TACACS+ server new service types are required. In the Cisco ACS server configuration page go to Interface Configuration/TACACS+ (Cisco) and add following new Ser...
https://www.digi.com/Support/knowledge-base/passport-authorization-fails-on-cisco-acs-server
Jul 06, 2017
What is the Maximum Length of EBI Cable for AccelePort Xem System
Maximum length of  EBI cable can not exceed 10'' from the host adapter to the last PORTS/Xem module
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-length-of-ebi-cable-for-accele
Jul 06, 2017
When trying to connect to a port a "Connection refused" error is seen
Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn" #>  set port range= dev=prn A reboot of the Digi unit should ...
https://www.digi.com/Support/knowledge-base/when-trying-to-connect-to-a-port-a-connection-refu
Jul 06, 2017
Omron software is timing out after running for 2 minutes.
You will need to have the device server's optimization mode set to latency. You can do this through the webui configuration/system setting. You will also need to enable Always Grant Port Open R...
https://www.digi.com/Support/knowledge-base/omron-software-is-timing-out-after-running-for-2-m
Jul 06, 2017
How do I send a break from a telnet session?
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port: telnet (IP_of_Digi_unit) 2001 Where 2001 represents the port number 1, use 2016 for port 16...
https://www.digi.com/Support/knowledge-base/how-do-i-send-a-break-from-a-telnet-session
Jul 06, 2017
The F5 key does not work to go to the next screen on MPI
Try issuing <CTRL>-F 5 instead or set the term type environment variable to ansi: TERM=ansi; export TERM
https://www.digi.com/Support/knowledge-base/the-f5-key-does-not-work-to-go-to-the-next-screen
Jul 06, 2017
Windows did not detect the Digi TS 1,3 , or IA modem durning installation
You will need to manually install the modem through the control panel modem option. The modem file "mdmdgiam.inf" is located on the setup cd that shipped with the product, or it can be downloade...
https://www.digi.com/Support/knowledge-base/windows-did-not-detect-the-digi-ts-1-3-or-ia-modem
Jul 06, 2017
Summary of the differences between the ConnectPort Display models
Digi offers three ConnectPort Display models: 1. ConnectPort Display (P/N 301-1180-01) The ConnectPort Display is primarily intended to remotely access a PC over an IP network. In this sc...
https://www.digi.com/Support/knowledge-base/summary-of-the-differences-between-the-connectport
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
https://www.digi.com/Support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
Running Port Monitor Traces in Windows NT/2000/XP/2003/7/2008/2012
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, Po...
https://www.digi.com/Support/knowledge-base/running-port-monitor-traces-in-windows-nt-2000-xp
Jul 06, 2017
Extra Carriage Return or Line Feed When Using PuTTY
Problem: When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from?   Cause: PuTTY settings for terminal emu...
https://www.digi.com/Support/knowledge-base/extra-carriage-return-or-line-feed-when-using-putt
Jul 06, 2017
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling i...
https://www.digi.com/Support/knowledge-base/how-many-network-slave-devices-can-a-digi-device-o
Jul 06, 2017
Solaris Printer Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good ...
https://www.digi.com/Support/knowledge-base/solaris-printer-configuration
Jul 06, 2017
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you ...
https://www.digi.com/Support/knowledge-base/how-many-serial-slaves-can-the-digi-industrial-dev
Jul 06, 2017
How Do I Find Out Uptime of PortServer
login as root (default password is dbps) Issue command : #> set time
https://www.digi.com/Support/knowledge-base/how-do-i-find-out-uptime-of-portserver
Jul 06, 2017
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
https://www.digi.com/Support/knowledge-base/how-many-rs-485-serial-devices-do-digi-device-and
Jul 06, 2017
Remote authentication to the web ui.
Create a "user" locally on the Digi CM/Passport via the web ui or configmenu. Have this same user in your remote authentication database (RADIUS, TACACS+, LDAP, Kerberos). Assign the u...
https://www.digi.com/Support/knowledge-base/remote-authentication-to-the-web-ui
Jul 06, 2017
What Gage Wire is Used for the Power Input of Digi One IA RealPort
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the termin...
https://www.digi.com/Support/knowledge-base/what-gage-wire-is-used-for-the-power-input-of-digi
Jul 06, 2017
TS 4 MEI Firmware
The TS 4 MEI part number 50000836-02 D (new style) has a dip switch for each port. Must use firmware version J1 or greater. Back rev's of firmware will cause the device to flash 331.
https://www.digi.com/Support/knowledge-base/ts-4-mei-firmware
Jul 06, 2017
Default TCP Socket for Allen Bradley Ethernet
When using the Allen Bradly ethernet driver you must use the default socket 2222 or it will fail to work with your Digi device.
https://www.digi.com/Support/knowledge-base/default-tcp-socket-for-allen-bradley-ethernet
Jul 06, 2017
TI530 PLC Optimization Setting
Here is a detail to remember: the older TI530 PLC does not work in low-latency mode. It must be set to throughput mode. Its serial driver has a very tight "gap" timeout such that the entire message...
https://www.digi.com/Support/knowledge-base/ti530-plc-optimization-setting
Jul 06, 2017
Port-sensitive/realtime application workaround for RealPort drivers
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term). What I refer to when I say "port-sens...
https://www.digi.com/Support/knowledge-base/port-sensitive-realtime-application-workaround-for
Jul 06, 2017
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that Package Dependenci...
https://www.digi.com/Support/knowledge-base/tgz-or-non-rpm-method-of-installing-the-realport-d
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
https://www.digi.com/Support/knowledge-base/where-can-i-locate-legacy-drivers
Jul 06, 2017
Linux Printer Hardware Flow Control Configuration.
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can't seem to be resolved. Most printers are simply ...
https://www.digi.com/Support/knowledge-base/linux-printer-hardware-flow-control-configuration
Jul 06, 2017
Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels.
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
https://www.digi.com/Support/knowledge-base/cannot-install-or-locate-a-driver-for-isa-adapter
Jul 06, 2017
Modbus Serial Slave with ProWorxNxT.
NOTE: This example was setup using a Schneider Compact 265 running ProWorxNxT Online Software (v. 2.20) from Schneider.  Therefore the application section may not apply to you, but may offer s...
https://www.digi.com/Support/knowledge-base/modbus-serial-slave-with-proworxnxt
Jul 06, 2017
The stty or ditty.dgap settings do not stay configured on the ports and revert to 9600/8/1/None when
It is typical behavior in UNIX to revert port settings to default values when a port is opened/closed. Create a startup file that is executed after the dgap driver module is loaded. Here is a...
https://www.digi.com/Support/knowledge-base/the-stty-or-ditty-dgap-settings-do-not-stay-config
Jul 06, 2017
Where is the EDS file for the Digi One IAP when using Ethernet/IP?
You'll find the following 5 files in the ZIP:PN:90000637_A ZIP of ODVA EDS files for Digi One IAPDigiOne_IA_RP_v1_1.eds (for older single-port DOIARP firmware "D1")DigiOne_IAP1_v2_1.e...
https://www.digi.com/Support/knowledge-base/where-is-the-eds-file-for-the-digi-one-iap-when-us
Jul 06, 2017
Do you support ModbusPlus (Modbus+)?
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast t...
https://www.digi.com/Support/knowledge-base/do-you-support-modbusplus-modbus
Jul 06, 2017
SuSE 8.0 Installation Error Kernel Source Mismatch
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source ...
https://www.digi.com/Support/knowledge-base/suse-8-0-installation-error-kernel-source-mismatch
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/Support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
What are the differences between the Watchport USB camera models?
What are the differences between the Watchport/V, Watchport/V2, and Watchport/V3 USB cameras?   Interfaces: The Watchport/V is a VfW (Video for Windows) based camera that uses a TWAIN d...
https://www.digi.com/Support/knowledge-base/what-are-the-differences-between-the-watchport-usb
Jul 06, 2017
Watchport/D USB Distance Sensor misidentified as Watchport/P USB Proximity Sensor
By design, newer model Watchport/D Distance Sensors are in fact identified as "Watchport/P" devices in the firmware. That is, if you issue the "I" command (after opening the res...
https://www.digi.com/Support/knowledge-base/watchport-d-usb-distance-sensor-misidentified-as-w
Jul 06, 2017
What alert mechanisms does Watchport Manager offer?
What alert mechanisms does Watchport Manager offer, for notification of Watchport Sensors being triggered?NOTE:  Watchport Manager is no longer supported and is provided "as is". &nb...
https://www.digi.com/Support/knowledge-base/what-alert-mechanisms-does-watchport-manager-offer
Jul 06, 2017
Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%) Furthermore, MTBF specifically excludes wear-out factors. A fan’s MT...
https://www.digi.com/Support/knowledge-base/understanding-mtbf-mean-time-between-failures
Jul 06, 2017
Technical info about camera control settings for Watchport/V2 and Watchport/V3 cameras, using the Di
Video Compression (checkbox) = This controls how the data is transferred over the USB.Unchecked: YUY2 data is transferred from the camera to the camera driver;Checked: MJPG data is transferred from...
https://www.digi.com/Support/knowledge-base/technical-info-about-camera-control-settings-for-w
Jul 06, 2017
"A failure occurred reading an object" error with Symantec Backup Exec software
This error is due to a bug in some older versions of the AnywhereUSB driver package. When one these older versions are installed on a Server 2008 computer, that error may happen when performing a b...
https://www.digi.com/Support/knowledge-base/a-failure-occurred-reading-an-object-error-with-sy
Jul 06, 2017
How to set a Portserver TS or Digi One for low latency or throughput mode
What is the optimization setting used for on the Digi Terminal and Device server products? Optimization - This field determines how much bandwidth is used on the network.The available options:Late...
https://www.digi.com/Support/knowledge-base/how-to-set-a-portserver-ts-or-digi-one-for-low-lat
Jul 06, 2017
Using Digi radios in multidrop networks
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi...
https://www.digi.com/Support/knowledge-base/using-digi-radios-in-multidrop-networks
Jul 06, 2017
Assigning Device Node Names in MPI for SCO OpenServer
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devi...
https://www.digi.com/Support/knowledge-base/assigning-device-node-names-in-mpi-for-sco-openser
Jul 06, 2017
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to ...
https://www.digi.com/Support/knowledge-base/digione-does-not-talk-using-digi-supplied-null-mod
Jul 06, 2017
"Wait Confirmation failed" in Windows 2000 Event Viewer
Cause:The I/O port address for the driver does not match the physical position of the DIP switches on the adapter.  The wrong driver has been selected.  Another adapter is using ...
https://www.digi.com/Support/knowledge-base/wait-confirmation-failed-in-windows-2000-event-vie
Jul 06, 2017
"Unable to access ntx* memory" in Windows 2000 Event Viewer
Cause:There is a memory conflict with another device.  The BIOS has a setting to reserve a memory block for an ISA adapter but this has not been done.  The reserved memory block is to...
https://www.digi.com/Support/knowledge-base/unable-to-access-ntx-memory-in-windows-2000-event
Jul 06, 2017
Are Digi PCI Serial adapters compatible with 64-bit PCI slots?
Digi PCI Serial card adapters are 32-bit PCI cards.  They are backwards-compatible with 64 bit PCI slots however, only if the 64-bit slot supports it.  Advanced 64-bit PCI slots that are ...
https://www.digi.com/Support/knowledge-base/are-digi-pci-serial-adapters-compatible-with-64-bi
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/Support/knowledge-base/digi-device-discovery-troubleshooting-tips
Jul 06, 2017
MPI for SCO Unix and SVR4/UnixWare
MPI (Menu Port Interface) is the program for configuring intelligent Digi Boards under SCO Unix and SVR4/UnixWare. This document assumes that you have already installed the card in the system and c...
https://www.digi.com/Support/knowledge-base/mpi-for-sco-unix-and-svr4-unixware
Jul 06, 2017
Modem Troubleshooting FAQ
Q:  How do I determine if my modem is causing the problem?A:  A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a t...
https://www.digi.com/Support/knowledge-base/modem-troubleshooting-faq
Jul 06, 2017
Removing MPI Manually
Occasionally a situation will develop where MPI either fails to install correctly or is corrupted in such a way that pkgrm (SVR4), or custom --> remove (SCO) cannot remove the package successful...
https://www.digi.com/Support/knowledge-base/removing-mpi-manually
Jul 06, 2017
There is a Windows NT Event viewer error message: "Source ntx* could not be found. It contains the f
Symptom: There is a Windows NT Event viewer error message: "Source ntx* could not be found.  It contains the following insertion string(s): ntx*" Cause: The Digi driver is not c...
https://www.digi.com/Support/knowledge-base/there-is-a-windows-nt-event-viewer-error-message-s
Jul 06, 2017
Modem/Xem Ports with Lotus Notes
Symptom: Ports not working properly with Lotus Notes  Cause: Lotus does not include the MDM file in their software so you will need to download it from Digi"s site.  Solution...
https://www.digi.com/Support/knowledge-base/modem-xem-ports-with-lotus-notes
Jul 06, 2017
Running the RealPort dump (rpdump) program on Solaris
Steps on setup:Kill the Portserver daemon. ps -ef | grep ncxd kill -9 "PID_NUMBER"  Manually start the daemon. Change the IP to the IP of the server you are on and use a differ...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-solari
Jul 06, 2017
Garbage Printing on the Attached Terminal Printer or Modem
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause:The main cause of this behavior is a baud rate mis-match. The port is configured for a different b...
https://www.digi.com/Support/knowledge-base/garbage-printing-on-the-attached-terminal-printer
Jul 06, 2017
Warnings Shown at Boot Up With AccelePort XEM Products and UNIX Operating Systems
Symptoms: Warnings shown at boot up can include phrases relating to "Ports Configured for 32 only 8 found" or "Warning: xxevent at....". Sometimes the message can refer to less...
https://www.digi.com/Support/knowledge-base/warnings-shown-at-boot-up-with-acceleport-xem-prod
Jul 06, 2017
Assigning Node Numbers on C-CON and EPC-CON Concentrators
Cause: Generally an extended or sudden loss of power on a Concentrator Symptoms of an incorrect node number assignment on a C-CON Concentrator include: En displays on the LED of the C-CON Con...
https://www.digi.com/Support/knowledge-base/assigning-node-numbers-on-c-con-and-epc-con-concen
Jul 06, 2017
OFC Signal is Solid on Digi One and PortServer
Symptoms: Port is configured for autotelnet and does not get a login prompt.When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortSe...
https://www.digi.com/Support/knowledge-base/ofc-signal-is-solid-on-digi-one-and-portserver
Jul 06, 2017
Error using "Connect" from a Digi One or PortServer TS/II
Solution: Verify that the port you are trying to connect to has the device type set to '"prn'"' and that the autoconnect setting is off. This is done from the root prompt of the Digi One or PortSer...
https://www.digi.com/Support/knowledge-base/error-using-connect-from-a-digi-one-or-portserver
Jul 06, 2017
What sort of PortServer monitoring/diagnostic tools are available?
The PortServer/PortServer II both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statist...
https://www.digi.com/Support/knowledge-base/what-sort-of-monitoring-diagnostic-tools-do-we-hav
Jul 06, 2017
Adding an XEM module to the Digi PortServer II in Windows 2000
1.  Go to Start> Settings> Control Panel. 2.  Double-click System and select the Hardware tab (see Figure 1).           &...
https://www.digi.com/Support/knowledge-base/adding-an-xem-module-to-the-digi-portserver-ii-in
Jul 06, 2017
What is RealPort?
Putting devices on the network wasn't always easy. Many of the devices you use, including barcode scanners and sensors, don't have an Ethernet port. Even if they did, the applications that ...
https://www.digi.com/Support/knowledge-base/what-is-realport
Jul 06, 2017
EtherLite Power LED is out.
Cause:If the ON LED goes out, this means the unit is corrupt.  Solution:Try resetting the unit to factory defaults using Boot Console.To gain access to the Boot Console, you will need to ...
https://www.digi.com/Support/knowledge-base/etherlite-power-led-is-out
Jul 06, 2017
How to install unsigned Windows drivers over signed or inbuild drivers.
IntroductionHow often have you run into problems when installing or replacing signed or inbuild files with newer, unsigned versions? The “magic” behind this is called Windows File Protection (WFP)....
https://www.digi.com/Support/knowledge-base/how-to-install-unsigned-windows-drivers-over-signe
Jul 06, 2017
Unable to Login to Digi Device Server/Terminal Server
Symptom:Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address.Cause:This is a known i...
https://www.digi.com/Support/knowledge-base/unable-to-login-to-digi-device-server-terminal-ser
Jul 06, 2017
Sending a break from an existing session with the Digi CM.
From a telnet session.If the telnet was initiated from a unix command line telnet client. Issuing the telnet escape sequence "^]" (control-right_square_bracket) will take you to the "telnet>" pr...
https://www.digi.com/Support/knowledge-base/sending-a-break-from-an-existing-session-with-the
Jul 06, 2017
Turning on debugging in the HP-UX realport driver.
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff.  drp_port_debug/X To see the debug flag we care about. It will response with so...
https://www.digi.com/Support/knowledge-base/turning-on-debugging-in-the-hp-ux-realport-driver
Jul 06, 2017
Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Please download the most current driver from our web-site at:Digi Support Web SiteInstallation instructions:# scriptMake sure your kernel source is installed and the symbolic link is created:# rpm ...
https://www.digi.com/Support/knowledge-base/installing-acceleport-ras-and-xp-adapters-in-suse
Jul 06, 2017
Configuring ports as a hunt group on the Portserver TS amd Digi One SP product lines.
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connectio...
https://www.digi.com/Support/knowledge-base/configuring-ports-as-a-hunt-group-on-the-portserve
Jul 06, 2017
How Much Bandwidth is Consumed By RealPort
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort build...
https://www.digi.com/Support/knowledge-base/how-much-bandwidth-is-consumed-by-realport
Jul 06, 2017
Permanently saving iptables options on the Digi CM
Add the following command in the "/usr2/rc.user" script file just above "exit 0". Disabling telnet is just shown as one example. # Disable the telnet service from all hosts iptables -A INPUT -p t...
https://www.digi.com/Support/knowledge-base/permanently-saving-iptables-options-on-the-digi-cm
Jul 06, 2017
Steps to change the radius socket ports on the Digi CM.
The radius client obtains the radius socket ports to use via the "/etc/services" file. The client only looks up the lines starting with "radius" and "radacct".Modify the /etc/services file as follo...
https://www.digi.com/Support/knowledge-base/steps-to-change-the-radius-socket-ports-on-the-dig
Jul 06, 2017
Disabling telnet or ssh access to the Digi CM config menu or command line.
Modify "/etc/inetd.conf" and comment out or delete the telnet/ssh service.cp :/etc/inetd.conf" to "/usr2/inetd.conf"Add the following commands in the "/usr2/rc.user" script. Add these commands just...
https://www.digi.com/Support/knowledge-base/disabling-telnet-or-ssh-access-to-the-digi-cm-conf
Jul 06, 2017
Digi One RealPort Voltage Requirements
Question:For full reliability, what is the maximum input voltage for the Digi One RealPort?Answer:Power requirements can be found in the product profile:http://www.digi.com/pdf/prd_ds_digionereal.p...
https://www.digi.com/Support/knowledge-base/digi-one-realport-voltage-requirements
Jul 06, 2017
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/Support/knowledge-base/eds-file
Jul 06, 2017
What is the maximum number of RealPort devices my Unix system will support?
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many RealPort devices they can have per server running the Digi RealPort driver. It is a...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-number-of-realport-devices-my
Jul 06, 2017
How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab.To enable the Low Latency option, select the adapter. With the adapter ...
https://www.digi.com/Support/knowledge-base/how-do-i-enable-the-write-complete-when-sent-and-o
Jul 06, 2017
Creating custom adapter names for AIX Realport service adapters
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AI...
https://www.digi.com/Support/knowledge-base/creating-custom-adapter-names-for-aix-realport-ser
Jul 06, 2017
Windows Logo Error when installing a Digi AccelePort Adapter with Windows XP
Symptom:While installing a Digi AccelePort Adapter on a Microsoft Windows XP-based computer, setup may be halted during the device-detection phase by the following warning message: The softwar...
https://www.digi.com/Support/knowledge-base/windows-logo-error-when-installing-a-digi-accelepo
Jul 06, 2017
Mysterious Port Setting Changes While using RealPort
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One products. &nb...
https://www.digi.com/Support/knowledge-base/mysterious-ts-dorp-setting-changes-while-using-rea
Jul 06, 2017
Unusual Terminal/Device Server Behavior After Factory Reset
This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-based pr...
https://www.digi.com/Support/knowledge-base/unusual-ts-ds-behavior-after-hardware-factory-rese
Jul 06, 2017
What to do if the PCI Adapter Install Hangs on Finish
If installing an AccelePort PCI adapter under Windows 95 OSR2 and the driver installation hangs when you try to click on “Finish”, first remove the partial driver installation by follow...
https://www.digi.com/Support/knowledge-base/pci-adapter-install-hangs-on-finish
Jul 06, 2017
Error code 19 - Your registry might be corrupted
Symptoms The Component Object Model (COM) ports that you created during the installation of a multi-port serial adapter do not start, and they are listed in Device Manager with the following error...
https://www.digi.com/Support/knowledge-base/error-code-19-your-registry-might-be-corrupted
Jul 06, 2017
Digi ASYNC card will not install starting at COM1 in Windows 2000
Symptom: I want the serial ports of my Digi ASYNC card to start on COM1, but the adapter will not install correctly. The native serial/COM port(s) have been disabled in the BIOS prior to the insta...
https://www.digi.com/Support/knowledge-base/digi-async-card-will-not-install-starting-at-com1
Jul 06, 2017
Cannot change port settings in Windows 2000
Cause:Changing the individual port configurations within Device Manager can cause corruption of the registry, so this setting is no longer available in the Windows 2000 drivers.Solutions:Port setti...
https://www.digi.com/Support/knowledge-base/cannot-change-port-settings-in-windows-2000
Jul 06, 2017
Selecting the appropriate INF file to install the Digi Neo/ClassicBoard in Windows 2000
Symptom: When installing the Digi Neo/ClassicBoard in Windows 2000, you have two .INF files to choose from: 1. Clasport.inf 2. DigiClsb.inf Which one do you need to pick? Solution: By se...
https://www.digi.com/Support/knowledge-base/selecting-the-appropriate-inf-file-to-install-the
Jul 06, 2017
How to enable PPP logging in Windows 2000?
Solution: See Microsoft's Q article Q234014.
https://www.digi.com/Support/knowledge-base/how-to-enable-ppp-logging-in-windows-2000
Jul 06, 2017
Cannot use COM3 through COM9 in Citrix with Windows 2000
Symptom: After I installed my Digi product, it started on COM10.  I cannot change it and I cannot use COM3 through COM9. Cause:This is a known issue.  Citrix has information on thei...
https://www.digi.com/Support/knowledge-base/cannot-use-com3-through-com9-in-citrix-with-window
Jul 06, 2017
HOW TO: Configure a Modem in AIX
HOW TO: Configure a Modem in AIXModem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-in-aix
Jul 06, 2017
HOW TO: Configure a Terminal in AIX
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-in-aix
Jul 06, 2017
Avoiding IRQ conflicts when using a Digi PCI serial card adapter with a Dell Optiplex
In the Dell Optiplex (and a number of other systems), there is no means in the BIOS of assigning an IRQ to a PCI slot.  Each available PCI slot appears to be "hard coded" to share an IRQ with ...
https://www.digi.com/Support/knowledge-base/avoiding-irq-conflicts-when-using-a-digi-pci-seria
Jul 06, 2017
Will Digi PCI serial card adapters share an IRQ with other PCI devices?
Yes.Note that conflict may occur, because PCI cards are at the mercy of system BIOS, and some PCI cards don't share very well.  For example, SCSI host adapters and network adapters especi...
https://www.digi.com/Support/knowledge-base/will-digi-pci-serial-card-adapters-share-an-irq-wi
Jul 06, 2017
Migration of Old RealPort Version 2.x to 3.x in AIX (Migration Only)
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate...
https://www.digi.com/Support/knowledge-base/migration-of-old-realport-version-2-x-to-3-x-in-ai
Jul 06, 2017
PortServer TS and Digi One PROXYARP and PPP
 Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example:1) Digi IP, 192.168.1.5 Mask: 255.255.255.0PPP U...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-proxyarp-and-ppp
Jul 06, 2017
Are Digi drivers available with all versions of Windows XP?
The Digi drivers for products supported in Windows XP (listed below) are included with both Home and Professional versions of Windows XP.RealPort:Digi PortServer FEP5: Digi AccelePort 8r EIA-232 PC...
https://www.digi.com/Support/knowledge-base/are-digi-drivers-available-with-all-versions-of-wi
Jul 06, 2017
HOW TO: Determine Firmware Version Level for PortServer TS Products
There are several ways to check the firmware version on the PortServer TS products: From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the m...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-for-portse
Jul 06, 2017
Problems in SCO OpenServer 5.0.6 on systems with Pentium 4 processors
We have seen problems in several instances with customers using our products on servers with Pentium 4 processors running SCO Openserver 5.0.6. The problem appears as a lockup to terminals connect...
https://www.digi.com/Support/knowledge-base/problems-in-sco-5-0-6-on-systems-with-pentium-4-pr
Jul 06, 2017
Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters can be used in ...
https://www.digi.com/Support/knowledge-base/are-digi-pci-adapters-compatible-with-the-pci-x-sl
Jul 06, 2017
Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
https://www.digi.com/Support/knowledge-base/resolving-hardware-contention-irq-or-memory-confli
Jul 06, 2017
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts.These include the following models: AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort Xr ...
https://www.digi.com/Support/knowledge-base/which-digi-serial-adapter-cards-are-compatible-wit
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/Support/knowledge-base/dte-vs-dce
Jul 06, 2017
EtherLite Hung Port
Cause:If the ON LED goes out, this means the unit is corrupt.    Solution: If you have a port that doesn't seem to work, try simply moving the cable from the failing port to an...
https://www.digi.com/Support/knowledge-base/etherlite-hung-port
Jul 06, 2017
Escape Character doesn't close Telnet Session
Symptom: After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active .Cause: If you use the escape character ^]...
https://www.digi.com/Support/knowledge-base/escape-character-doesn-t-close-telnet-session
Jul 06, 2017
Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a k...
https://www.digi.com/Support/knowledge-base/microsoft-telnet-with-portserver-results-in-double
Jul 06, 2017
When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as display
Symptom: There is no local LPR port in Windows 2000   Cause:There are two possible causes, either  The Unix Print Services have not been added, or,  The Unix Print Serv...
https://www.digi.com/Support/knowledge-base/when-trying-to-create-an-lpr-printer-in-windows-20
Jul 06, 2017
Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Symptom: There is no LPR printer option in Windows 2000   Cause: Print Services for Unix has not been installed.  Solutions: The following steps are needed to get the UNIX p...
https://www.digi.com/Support/knowledge-base/why-am-i-not-seeing-lpr-printing-as-an-option-when
Jul 06, 2017
Error code 19 "configuration information in the registry is incomplete or damaged" when installing a
Cause: The Digi drivers rely on the standard serial driver included with Windows 2000 and XP. When the built in hardware serial ports are disabled in the system's BIOS, it prevents the Windows s...
https://www.digi.com/Support/knowledge-base/error-code-19-configuration-information-in-the-reg
Jul 06, 2017
Adding Digi Device to a Laptop with no serial ports in Windows 2000
Symptom: Several of the new Windows 2000 laptops on the market do not have serial ports.  If you install one of Digi's network devices off of the NIC, using a crossover cable, to give you ser...
https://www.digi.com/Support/knowledge-base/adding-digi-device-to-a-laptop-with-no-serial-port
Jul 06, 2017
Can I load RealPort on multiple Unix / Linux hosts to access the same PortServer(s)?
Yes, you can have devices ttya01-16 loaded on 2 different machines. If server 1 has ports ttya01-08 opened, server 1 controls it. Server 2 could then have ttya09-16 opened - server 2 controls this....
https://www.digi.com/Support/knowledge-base/can-i-load-realport-on-multiple-unix-linux-hosts-t
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
https://www.digi.com/Support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
Cable pinout to connect a Digi RJ-45 serial port to a BayTech RPC-2 console port
Here is a known-working pinout to connect a BayTech RPC-2 (Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserve...
https://www.digi.com/Support/knowledge-base/cable-pinout-to-connect-a-digi-rj-45-serial-port-t
Jul 06, 2017
Installing and Uninstalling RealPort in HP-UX
Please be sure to remove any old versions of RealPort prior to installing a new version. The driver removal steps are below.Basic IP parameters must be set up before the PortServer will operate on ...
https://www.digi.com/Support/knowledge-base/installing-and-uninstalling-realport-in-hp-ux
Jul 06, 2017
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
https://www.digi.com/Support/knowledge-base/what-type-of-public-key-authentication-do-the-port
Jul 06, 2017
Digi Device Server serial ports lock up randomly or log users off
This indicates that the Digi Device Server (i.e. a PortServer) is not setup properly to use for RealPort.By default the Device Server is set to set port dev=term this means that DDR-RTS are high an...
https://www.digi.com/Support/knowledge-base/digi-device-server-serial-ports-lock-up-randomly-o
Jul 06, 2017
"Access Denied" error in Windows 2000 after running DGClean.cmd
Symptom:Following the Driver Installation Notes For Windows 2000:1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall ...
https://www.digi.com/Support/knowledge-base/access-denied-error-in-windows-2000-after-running
Jul 06, 2017
Installing RealPort in SCO OpenServer
If you have an existing version of RealPort software installed, this will need to be removed first. Prior to removing, you may want to make backup copies of the following files: /etc/inittab a...
https://www.digi.com/Support/knowledge-base/installing-realport-in-sco-openserver
Jul 06, 2017
Serial modem FAQ and troubleshooting tips
How do I determine if my modem is causing the problem?A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a terminal or worksta...
https://www.digi.com/Support/knowledge-base/serial-modem-faq-and-troubleshooting-tips
Jul 06, 2017
Installing or Upgrading the RealPort driver in AIX
To Remove Old Applied Driver:Any previous driver versions must be removed prior to installing a new version.Define all associated Realport sa devices to save device configuration, this should be do...
https://www.digi.com/Support/knowledge-base/installing-or-upgrading-the-realport-driver-in-aix
Jul 06, 2017
MR2110 GPRS Status
MR2110 LED Status* - Steady OnO - Off ® - Flashing or Flickering ¤ - Single Flash, 3 second pause ¥ - Double Flash, 3 second pause(An un-populated box means that the stat...
https://www.digi.com/Support/knowledge-base/mr2110-gprs-status
Jul 06, 2017
"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom: In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears. Solution: From the com...
https://www.digi.com/Support/knowledge-base/display-must-be-set-error-installing-realport-driv
Jul 06, 2017
The "set auth" ability on the PortServer II doesn't work properly
The "set auth" command does not properly control access to the ports by IP addresses in PortServer II firmware versions 3.1.5, 3.1.9, 3.1.10, and 3.1.11. To get the proper access control...
https://www.digi.com/Support/knowledge-base/the-set-auth-ability-on-the-portserver-ii-doesn-t
Jul 06, 2017
What is required to utilize a C/CON or EPC/CON concentrator?
The C/CON or EPC/CON concentrators are not "standalone" devices.  They must be attached to a Digi host adapter card, installed in a computer. Either type of concentrator will work w...
https://www.digi.com/Support/knowledge-base/what-is-required-to-utilize-a-c-con-or-epc-con-con
Jul 06, 2017
Can a C/CON concentrator be used with an AccelePort Xem host adapter card?
It is possible to daisy-chain an Xem module off of an EPC/CON concentrator, but only if the host adapter card is an AccelePort EPC/X.  An Xem module can also be connected to the EBI port of a ...
https://www.digi.com/Support/knowledge-base/can-a-c-con-concentrator-be-used-with-an-accelepor
Jul 06, 2017
TFTP Boot Error message when booting PortServer
Problem: Getting Boot Error message from PortServer.  Solution:   The host with the bootfile may pass back a TFTP error message, which the PortServer will display in the alphanumeric ...
https://www.digi.com/Support/knowledge-base/tftp-boot-error-message-when-booting-portserver
Jul 06, 2017
Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware. Make a note of the MAC (hardware) address located on the sticker undernea...
https://www.digi.com/Support/knowledge-base/assiging-a-portserver-ip-address-using-rarpd-in-un
Jul 06, 2017
Ethernet hub Compatibility with Digi Powered Ethernet device
Digi has successfully tested its Powered Ethernet device line with PowerDsine powered Ethernet hubs. For more information on PowerDsine go to www.microsemi.comNote:  Other power...
https://www.digi.com/Support/knowledge-base/ethernet-hub-compatibility-with-digi-powered-ether
Jul 06, 2017
How to determine if a PortServer TS 2/4 is the MEI model or not
It's important to know what model you have before upgrading the firmware and/or contacting technical support.Looking at the label on the bottom of the unit is the easiest way to determine if it's t...
https://www.digi.com/Support/knowledge-base/how-to-determine-if-a-portserver-ts-2-4-is-the-mei
Jul 06, 2017
Installing RealPort Source RPM Driver in RedHat Linux
Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions.1. Kill all processes running on the ports including gettys.2. Remove...
https://www.digi.com/Support/knowledge-base/installing-realport-source-rpm-driver-in-redhat-li
Jul 06, 2017
Login prompt when connecting to Terminal Server's COM port via terminal emulator
Symptom: After installing the RealPort driver on the PortServer (II or TS), the user can successfully connect to the COM port, using a terminal emulator such as HyperTerminal, but gets a login pro...
https://www.digi.com/Support/knowledge-base/login-prompt-when-connecting-to-terminal-server-s
Jul 06, 2017
What happens during a DgIpServ session?
This document is written so that users of the EtherLite's "DgIpServ" utility might better understand how it works, and where problems might occur if it doesn't work as expected. ...
https://www.digi.com/Support/knowledge-base/what-happens-during-a-dgipserv-session
Jul 06, 2017
How to make an RS-232 loopback plug for Terminal Servers
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional. A DB-9 loopback plug should have a female DB-9 connector and should be ...
https://www.digi.com/Support/knowledge-base/how-to-make-an-rs-232-loopback-plug
Jul 06, 2017
Only the first 8 ports of a C/CON 16 work
Symptom: The first 8 ports of the C/CON 16 concentrator appear as COM ports, but the second 8 do not. Cause:The Digi adapter is configured with the wrong type of concentrator.The COM ports were...
https://www.digi.com/Support/knowledge-base/only-the-first-8-ports-of-a-c-con-16-work
Jul 06, 2017
C/CON or EPC/CON hangs at P1 when power cycled
Cause:The concentrator is not getting the initial signal from the host adapter because it is not connected at all, or it is connected on the wrong line.The driver is not installed or the concentrat...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-hangs-at-p1-when-power-cycled
Jul 06, 2017
Digi Product Notice: Feature and Firmware Change - 82000747_N1 and later
Device Server Feature and Firmware Change Notice82000747_N1 and later Previous Firmware Versions Not Supported:The firmware in this product cannot be downgraded to an earlier version.If you''''re ...
https://www.digi.com/Support/knowledge-base/digi-product-notice-feature-and-firmware-change-82
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements : - Digi Device Discovery - SMTP Mail serverHardware Requirements : - Digi Connect SPInstructions : - Using Digi Device Disc...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
Jul 06, 2017
HOW TO: Change the IP address of an already-installed RealPort product in the Linux RealPort driver
Introduction: This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the PortServer TS line, PortServer II, Digi One, or EtherLite to a new ...
https://www.digi.com/Support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
Jul 06, 2017
HOW TO: Better manage Digi-created serial printer devices in AIX 8 using "tty" serial devices inste
In order to point a created print queue at a tty device, you will need to perform the following steps:   1. Create a generic print queue in AIX for an unused port (This creates an lp devic...
https://www.digi.com/Support/knowledge-base/how-to-better-manage-digi-created-serial-printer-d
Jul 06, 2017
How can I make a Portserver or Digi One product kill an orphaned socket automatically?
First of all, make sure you are using 3.1.12 or 3.1.13 firmware version. If you get a syntax error when trying the commands below, you most likely need to upgrade firmware (or recheck your syn...
https://www.digi.com/Support/knowledge-base/how-can-i-make-a-portserver-or-digi-one-product-ki
Jul 06, 2017
HOW TO: Make a serial cable to attach a terminal with a DEC MMJ6 connector to a Digi RJ-45 serial p
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 -----------------...
https://www.digi.com/Support/knowledge-base/how-to-make-a-serial-cable-to-attach-a-terminal-wi
Jul 06, 2017
SCSI Terminal Server (STS) and Etherlite Signal and Cable Pinout information
Table of ContentsNotes on the 422/485 implementation on the EtherLite 162, EtherLite 2 EIA-422, and the (discontinued) SCSI 1622.RS-232 DTE vs DCE definitions.RS-232 signal definitions and uses.RS-...
https://www.digi.com/Support/knowledge-base/scsi-terminal-server-sts-and-etherlite-signal-and
Jul 06, 2017
How can I automate flushing the arp table of a Digi One or Portserver TS product using Expect?
Read the following article to find out where you can get Expect: HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Then creat...
https://www.digi.com/Support/knowledge-base/how-can-i-automate-flushing-the-arp-table-of-a-dig
Jul 06, 2017
Unable to see login prompt from IBM P520 server Console connected to a Digi serial port
Problem: Unable to see login prompt from IBM P520 server Console connected to a Digi serial port  Solution: The IBM P520 Console port has a default baud rate of 19200 baud. If unable t...
https://www.digi.com/Support/knowledge-base/unable-to-see-login-prompt-from-ibm-p520-server-co
Jul 06, 2017
How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon...
https://www.digi.com/Support/knowledge-base/how-to-enable-a-terminal-or-modem-in-solaris
Jul 06, 2017
US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment: DIP switches Sportster modems should be set i...
https://www.digi.com/Support/knowledge-base/us-robotics-modem-configuration-in-unix
Jul 06, 2017
Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment: 1. DIP Switches If the Modem has DIP switches, set them to the...
https://www.digi.com/Support/knowledge-base/using-multitech-modems-on-digi-ports-in-unix
Jul 06, 2017
"Garbage" on the screen instead of expected Login prompt in Solaris
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on t...
https://www.digi.com/Support/knowledge-base/garbage-is-appearing-on-the-screen-instead-of-expe
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a ...
https://www.digi.com/Support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/Support/knowledge-base/reference-guide-cable-specifications-for-building
Jul 06, 2017
Linux - Unresolved symbols and configuration mismatches
1. Example of the error messages in question: Using /lib/modules/2.4.2-2smp/misc/dgrp.o /lib/modules/2.4.2-2smp/misc/dgrp.o: unresolved symbol securebits /lib/modules/2.4.2-2smp/misc/dgrp.o: unr...
https://www.digi.com/Support/knowledge-base/unresolved-symbols-and-configuration-mismatches
Jul 06, 2017
Configuring Terminals for Login in HP-UX
Enabling the New PortsTerminalsConnect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added:...
https://www.digi.com/Support/knowledge-base/configuring-terminals-for-login-in-hp-ux
Jul 06, 2017
Configuring ports for Printers in HP-UX
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01This command is recommended for any port tha...
https://www.digi.com/Support/knowledge-base/configuring-ports-for-printers-in-hp-ux
Jul 06, 2017
Configuring Ports for Modems in HP-UX
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed:...
https://www.digi.com/Support/knowledge-base/configuring-ports-for-modems-in-hp-ux
Jul 06, 2017
Recovering from AIX print spooler problems
Problem:The print spooler is in a "down" or "unknown" state.Cannot remove queued jobs.The "daemon" process is not running.Solution:stopsrc -s qdaemonlssrc -s qdaemon (...
https://www.digi.com/Support/knowledge-base/recovering-from-aix-print-spooler-problems
Jul 06, 2017
AIX console information not displaying
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes:Carrier detect is not being asserted on ...
https://www.digi.com/Support/knowledge-base/aix-console-information-not-displaying
Jul 06, 2017
The Solaris Console Information Does Not Appear
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes:The keyboard and mouse are still connected to the...
https://www.digi.com/Support/knowledge-base/the-solaris-console-information-does-not-appear
Jul 06, 2017
Getty Respawning too Rapidly Errors in SCO OpenServer
Symptom: Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remov...
https://www.digi.com/Support/knowledge-base/getty-respawning-too-rapidly-errors-in-sco-openser
Jul 06, 2017
Basic loopback testing in UNIX
1. Place the loopback plug into the corresponding port on the Digi product.  Depending on the product, a loopback plug may or may not have been shipped with it. 2. From the UNIX root prompt, ...
https://www.digi.com/Support/knowledge-base/basic-loopback-testing-in-unix
Jul 06, 2017
How to factory reset a PortServer TS or Digi One SP
To factory reset a PortServer TS or Digi One SP: Power off the unit.Hold in the Reset button.While keeping the Reset button depressed, power the unit back on.Continue holding in the Reset button f...
https://www.digi.com/Support/knowledge-base/how-to-factory-reset-a-portserver-ts-or-digi-one-s
Jul 06, 2017
HOW TO: Backup a Digi One, PortServer TS or PortServer II configuration from the CommandLine Interf
Product Requirements:Digi One, PortServer, Portserver TS or PortServer II Serial ServerRequired Reading:HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network...
https://www.digi.com/Support/knowledge-base/how-to-backup-a-digi-one-portserver-ts-or-portserv
Jul 06, 2017
Legacy / 1st generation AnywhereUSB/5 has solid Red/Amber System Status LED
The solid Red/Amber System Status LED means the AnywhereUSB is having issues getting an IP address from a DHCP server.  This specific model AnywhereUSB is unfortunately known to have...
https://www.digi.com/Support/knowledge-base/legacy-1st-generation-anywhereusb-5-has-solid-red
Jul 06, 2017
RADIUS authentication fails on socket connection to a PortServer or Digi One serial port.
Setting up a PortServer or Digi One serial port to allow radius authentication of inbound socket connections to the port (example shown for port 16) requires the following confi...
https://www.digi.com/Support/knowledge-base/radius-authentication-fails-on-socket-connection-t
Jul 06, 2017
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports iss
Symptom:After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?   &...
https://www.digi.com/Support/knowledge-base/windows-2000-com-ports-are-not-reused-and-continue
Jul 06, 2017
Does Digi have a Device Driver Kit (aka DDK) for my Serial Card product?
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained ...
https://www.digi.com/Support/knowledge-base/does-digi-have-a-device-driver-kit-aka-ddk-for-my
Jul 06, 2017
Pin-Outs for DB-78 Octopus Cables:For all PC/X, Classicboard, Xi, Xe, Xr and Xr920 4 and 8 port card
Cable Pinouts78 Pin Cable RS 422 db9 and db25 Pinouts78 Pin DCE RS 232 db9 Cable Pinout78 Pin DTE RS 232 db9 Cable Pinout78 Pin DCE RS 232 db25 Cable Pinout78 Pin DTE RS 232 db25 Cable Pinout
https://www.digi.com/Support/knowledge-base/pin-outs-for-db-78-octopus-cables-for-all-pc-x-cla
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for native Terminal operation
Terminals are typically configured for software (Xon/Xoff) flow control, since they transfer data at a relatively show rate.  While the following procedure is sufficient in most cases, it may ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-or-digi-one-family-s
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for Native Mode Printing
1) The Printer: Hardware Flow Control should be used whenever a printer is having buffer overruns, is losing sections of a file, or is having problems with garbled or mis-formatted data. Most prin...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-or-digi-one-fami-(1)
Jul 06, 2017
Characters Display Very Slowly when performing a Loopback test via Hyperterminal on a Digi Device/Te
Symptom:You're running a loopback test of a Digi Device/Terminal server serial port which is in use by RealPort.  In order to accomplish this task, you connec...
https://www.digi.com/Support/knowledge-base/characters-display-very-slowly-when-performing-a-l
Jul 06, 2017
What is an epca assert error and how can I resolve it?
epca assert errors are are caused when critical System IRQ/Memory resources of the Server, which are currently being used by the Digi product, are "stepped on" by some other device on the...
https://www.digi.com/Support/knowledge-base/what-is-an-epca-assert-error-and-how-can-i-resolve
Jul 06, 2017
Security Notice Vulnerability CVE-2014-0224 AKA "Man-in-the-Middle Attack"
Digi has tested the PortServer TS Product family for vulnerability to CVE-2014-0224 and these products are not affected by this CVE.  
https://www.digi.com/Support/knowledge-base/security-notice-vulnerability-cve-2014-0224-aka-ma
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTION Yes. From the command line, you can browse to the folder containing the RealPort Driver files and type: setup /?This will display the command line options for the RealPort driver.
https://www.digi.com/Support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
HOW TO: Determine if Digi Acceleport Serial Card ports are working in Windows 95/98/ME
Introduction: If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports.  Try using one of the following methods to tro...
https://www.digi.com/Support/knowledge-base/how-to-determine-if-digi-acceleport-serial-card-po
Jul 06, 2017
What do the Windows Device Manager error codes mean? - Windows 95 / 98 / ME / 2000
In Control Panel, double-click System. Click the Device Manager tab.Double-click a device type (for example, double-click Mouse) to see the devices in that category.Double-click a device to view i...
https://www.digi.com/Support/knowledge-base/what-do-the-windows-device-manager-error-codes-mea
Jul 06, 2017
HOW TO: Test and Troubleshoot a Portserver or Digi One family Serial Port - UNIX/Linux systems
Note:  Before attempting any of the three troubleshooting methods below, verify that you are using a Serial cable pinned specifically for Digi's RJ45 serial pinout. RJ45 serial cables tha...
https://www.digi.com/Support/knowledge-base/how-to-test-and-troubleshoot-a-portserver-or-digi
Jul 06, 2017
Okidata Printer Configuration Tips
This guide demonstrates the typical configurations used with most Okidata MicroLine printers. Printers generally perform most reliably when using hardware flow control.   Common Serial Inter...
https://www.digi.com/Support/knowledge-base/okidata-printer-configuration-tips
Jul 06, 2017
Problems Using Digi AccelePort Products with Lotus Notes
Symptom:Troubleshooting Lotus Notes Issues with Digi AdaptersCause:Lotus Notes issues with Digi Adapters may fall into one of the following categories:1. Modem is unable to connect.2. COM port is n...
https://www.digi.com/Support/knowledge-base/problems-using-digi-acceleport-products-with-lotus
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
 Download the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=driversLog the installation# scriptIn the directory where the dri...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
 Installation Steps: Obtain the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=drivers# scriptIn the directory where the driv...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
What is the maximum length allowable for a single USB cable?
Per the USB specifications, the maximum cable length from a USB port (or USB hub) to a USB peripheral device is as follows:For a Low Speed (USB 1.0) device:  3 meters (about 10 feet)For Full S...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-length-allowable-for-a-single
Jul 06, 2017
Support for Allen Bradleys DF1 Half Duplex, or DF1 Radio Modem protocol working with my Digi One IAP
The Half-Duplex and Radio-Mode functionality as implemented in the IAP firmware makes it possible for implementers to configure the product for half-duplex communication.  This basic option se...
https://www.digi.com/Support/knowledge-base/support-for-allen-bradleys-df1-half-duplex-or-df1
Jul 06, 2017
Serial cables and adapters for PortServer TS, Digi One, AnywhereUSB TS44
A list of Digi serial Cables and Cable Adapters may be found here:http://www.digi.com/products/cablesandadapters/serialcablesThe Cables are RJ-50 (10 pin) male on the side that connects to the...
https://www.digi.com/Support/knowledge-base/serial-cables-and-adapters-for-portserver-ts-digi
Jul 06, 2017
Does Digi include a CD with the device and terminal server products?
No,  Digi International went green March 8th 2011 and stopped including a CD in the box. All of the information that was once found on the CD can now be found on the Digi support site.
https://www.digi.com/Support/knowledge-base/does-digi-include-a-cd-with-the-device-and-termina
Jul 06, 2017
What are the part numbers for the screw terminal blocks
The 9 pin serial port screw terminal block is part number 76000650.The 2 pin power screw terminal block is part number 76000651.
https://www.digi.com/Support/knowledge-base/what-are-the-part-numbers-for-the-screw-terminal-b
Jul 06, 2017
What are the torque specification for the two screw terminal blocks used with the Digi One IAP?
The torque specification for the two screw terminal blocks 76000650 & 76000651 are 2 -2.2 in-lbs, or 0.22 – 0.25 Nm.  
https://www.digi.com/Support/knowledge-base/what-are-the-torque-specification-for-the-two-scre
Jul 06, 2017
Setting up the Digi One IA RealPort as a Modbus Serial Slave with Kepware
NOTE: This example was setup using a Schneider Compact 265 running Kepware KepServerEX 4.71.201 -U and Kepware OPC Quick Client 4.30.74 -U.  Therefore the application section may not apply to ...
https://www.digi.com/Support/knowledge-base/setting-up-the-digi-one-ia-realport-as-a-modbus-se
Jul 06, 2017
PORTS module compatibility
The Digi "PORTS Module" is only compatible with the Digi AccelePort Xem card, not any other Digi multi port serial cards / adapters.
https://www.digi.com/Support/knowledge-base/ports-module-compatibility
Jul 06, 2017
NEO BSOD Windows bluescreen
The current release v9.3.62.0 (Rev E) Neo driver has a known bug that may result in a Windows BSOD (bluescreen). Until a newer driver is released with the bug fix, at this time, there ar...
https://www.digi.com/Support/knowledge-base/neo-bsod-windows-bluescreen
Jul 06, 2017
How to change TCP and UDP Socket port number on PortServer TS and Digi One
TCP and UDP Socket port numbers are based on the "Base Socket" number, so, in order to change TCP and/or UDP Socket port numbers, the Base Socket number must be changed.Within the Web UI ...
https://www.digi.com/Support/knowledge-base/how-to-change-tcp-and-udp-socket-port-number-on-po
Jul 06, 2017
PortServer TS Radius Authentication to HTTP and HTTPS
With PortServer TS products, only root can access the Web, meaning there is no option to radius auth via HTTP/HTTPS.  This product line supports radius authentication to the command line and/o...
https://www.digi.com/Support/knowledge-base/portserver-ts-radius-authentication-to-http-and-ht
Jul 06, 2017
Rapidport/4 FAQ
Frequently Asked Questions (FAQ) for the Rapidport/4How to confirm that the Rapidport/4 has been successfully installed?  Windows Device Manager should show four Rapidport modems within t...
https://www.digi.com/Support/knowledge-base/rapidport-4-faq
Jul 06, 2017
SuSE 8.2 RealPort Installation Instructions
Preparing for the Installation: In SuSE 8.2, we had to download and install the following the kernel and kernel source images. After these are installed, please try installing the latest driver...
https://www.digi.com/Support/knowledge-base/suse-8-2-realport-installation-instructions
Jul 06, 2017
What is the nominal wattage for the EdgePort 416?
The nominal wattage for the EdgePort 416 is 7.5W.
https://www.digi.com/Support/knowledge-base/what-is-the-nominal-wattage-for-the-edgeport-416
Jul 06, 2017
Do PortServer TS models support TLS encryption?
Yes, PortServer TS models support TLS 1.0 encryption for HTTPS and the Digi RealPort driver when using encrypted RealPort.
https://www.digi.com/Support/knowledge-base/do-portserver-ts-models-support-tls-encryption
Jul 06, 2017
Is the ClassicBoard fanout cable compatible with the Neo PCIe?
The Classicboard has a DB78 style connector/interface, and the Neo PCIe has an HD68 style connector/interface,  so the cables aren’t compatible.  With that being said, you can use t...
https://www.digi.com/Support/knowledge-base/is-the-classicboard-fanout-cable-compatible-with-t
Jul 06, 2017
HOW TO: Install the AccelePort Driver in SCO OpenServer 6 (Legend)
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers:  # pkgadd -d (full_path)/driver_name For example, if the driver imag...
https://www.digi.com/Support/knowledge-base/how-to-install-the-acceleport-driver-in-sco-opense
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/Support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does OFC and IFC mean and how do I resolve it?
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OF...
https://www.digi.com/Support/knowledge-base/what-does-ofc-and-ifc-mean-and-how-do-i-resolve-it
Jul 06, 2017
Configuring LPD/LPR Printers in Windows 2000/XP for the PortServer (II, TS) and Digi One Device Serv
1.   From the Start button go to Settings and select Printers.            2.   Double-click the Add New Printer ...
https://www.digi.com/Support/knowledge-base/configuring-lpd-lpr-printers-in-windows-2000-xp-fo
Jul 06, 2017
Is There a Driver Available for AccelePort XEM, C/X or Xr Products for the 3.x Kernel in Linux?
We currently only provide (dgap) driver support for kernel versions up to 2.6.38:http://www.digi.com/support/productdetail?pid=3607&type=driversIf 3.x kernel support is critical for a large sca...
https://www.digi.com/Support/knowledge-base/is-there-a-driver-available-for-acceleport-xem-c-x
Jul 06, 2017
Links to download older Edgeport drivers
These links to download older Edgeport drivers are provided as a courtesy for customers who may require them for various reasons. Please note that these older drivers are unsupported and...
https://www.digi.com/Support/knowledge-base/links-to-download-older-edgeport-drivers
Jul 06, 2017
UDP Socket: Client Configuration Recommendations for Baud Rates Below 9600 Using PortServer TS Prod
When using lower baud rates for serial to UDP along with a delimiter setting, it is recommended the rtime setting is activated and increased to accommodate the lower baud rates and fast serial poll...
https://www.digi.com/Support/knowledge-base/udp-configuration-for-baud-rates-below-1200
Jul 06, 2017
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserv
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mmBarrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm+12V (Center)RTN/GND (Outside)Download the connector datasheet here
https://www.digi.com/Support/knowledge-base/dimensions-with-datasheet-for-dc-locking-barrel-po
Jul 06, 2017
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces...
https://www.digi.com/Support/knowledge-base/how-to-run-an-industrial-automation-trace-on-a-dig
Jul 06, 2017
Break compatibility information for Console Management of Sun SPARC systems
Consoling Sun machines with our products.The Problem When a serial device such as a terminal server, PC, or even a dumb terminal is used to "console" a Sun machine, the Sun machine will "halt" and...
https://www.digi.com/Support/knowledge-base/break-compatibility-information-for-console-manage
Jul 06, 2017
RS-422 Cabling Pin Outs for PortServer TS, ConnectPort LTS and Digi One SP Products
This section applies to Digi products equipped with EIA-422 asynchronous  interfaces.Physical Cable Characteristics EIA-422 interface cables should be shielded twisted-pair cables. Each ...
https://www.digi.com/Support/knowledge-base/rs-422-cabling-pin-outs-for-portserver-ts-and-digi
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
Digi Connect Programmer connectprog max path length
The maximum path length for file names passed to Connect Programmer (connectprog.exe) is 64 characters (at least it is for python uploads).see also Digi Connect Programmer Examples
https://www.digi.com/Support/knowledge-base/digi-connect-programmer-connectprog-max-path-lengt
Jul 06, 2017
Digi AccelePort Xem, C/X, EPC/X, and Xr (dgap) Driver Installation in Red Hat WS/EL 6
First ensure the following package dependencies are installed on your system (typically installed using yum.  For example:  yum install [package_name]):make, rpm-build, bash, gcc, glibc-d...
https://www.digi.com/Support/knowledge-base/digi-acceleport-xem-c-x-epc-x-and-xr-dgap-driver-i
Jul 06, 2017
Security Notice Bash Vulnerability "Shellshock"
Security Notice Bash Vulnerability "Shellshock"Digi International Security Notice Bash Vulnerability "Shellshock"Digi International Security NoticeOctober 2nd, 2014  CVE-2...
https://www.digi.com/Support/knowledge-base/security-notice-bash-vulnerability-shellshock
Jul 06, 2017
What is the R232 voltage levels for the Portserver TS 1/2/4 MEI device?
The important details of the RS232 signaling are:Tx output voltage min is +/-5VRx input threshold voltage is +/3V
https://www.digi.com/Support/knowledge-base/what-is-the-r232-voltage-levels-for-the-portserver
Jul 06, 2017
What is contained in an EtherLite serial number?
Here is the breakdown of the EtherLite serial number. Example serial number V93638992. V (sequence number) 9=2009 36= week of year 38992 = build sequence number  
https://www.digi.com/Support/knowledge-base/what-is-contained-in-an-etherlite-serial-number
Jul 06, 2017
What are the different types of serial port profiles on PortServer TS and One series products?
A port profile allows you to easily configure a serial port based on how you intend to use that port. Only the configuration settings relevant to the current profile are displayed in the profile se...
https://www.digi.com/Support/knowledge-base/what-are-the-different-types-of-serial-port-profil
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
Linux ADDP Command Examples For Use With Digi Terminal Servers
Using the addp binary on your Linux host, ensure there are executable permissions (chmod a+x addp).  Here are some examples on its usage:  Assign IP address, subnet mask and gateway: &...
https://www.digi.com/Support/knowledge-base/linux-addp-command-examples
Jul 06, 2017
Scan Shows Port 50000 on PortServer TS and Digi One Products
Port 50000 is used on these devices as a potential point of connection to the device via a method which we refer to as pmodem or pseudo modem.  This connection consists of a Raw TCP socket whi...
https://www.digi.com/Support/knowledge-base/scan-shows-50000-ports-on-portserver-ts-and-digi-o
Jul 06, 2017
Troubleshooting Tips When Sharing a Serial Port
INTRODUCTIONCertain Digi Products (Portserver TS) have port sharing features where more than one computer can read and write data to a networked enabled serial port. This feature is available on th...
https://www.digi.com/Support/knowledge-base/troubleshooting-tips-when-sharing-a-serial-port
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/Support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Manually editing and enabling the LTS config file
From the LTS CLI (command line) go to the bash shell: #> bash Copy the config file to /usr2cp /tmp/cnf/config.xml /usr2 Edit file /usr2/config.xml and set as you wish:vi /usr2/config.xml Mak...
https://www.digi.com/Support/knowledge-base/manually-editing-and-enabling-the-lts-config-file
Jul 06, 2017
Java support with IE and Firefox on the CM and Passport products.
Due to security issues with Java you may see errors if using IE or Firefox.  This can be resolved by adding the addresses to the Java exception list.  You need to add both the HTTP and HT...
https://www.digi.com/Support/knowledge-base/java-support-with-ie-and-firefox-on-the-cm-and-pas
Jul 06, 2017
Not Able to Use the Arrow, Function or Escape Keys When Using Connect With a PortServer/Digi One Uni
Telnet or SSH to the unit and login as root.A user will need to be added with the escape key settings changed (root cannot be used):#>  set user name=(username)Where (username) represents t...
https://www.digi.com/Support/knowledge-base/not-able-to-use-the-arrow-function-or-escape-keys
Jul 06, 2017
Linux RealPort Driver Installation Error: unpacking of archive failed on file cpio: MD5 sum mismatc
This can be resolved by using the nomd5 rpm flag:rpm –i -–nomd5 40002086_(Version).src.rpm rpmbuild –ba /usr/src/redhat/SPECS/dgrp-1(version).spec rpm –i /usr/src/redhat/R...
https://www.digi.com/Support/knowledge-base/linux-realport-driver-installation-error
Jul 06, 2017
Configuring a Network Serial Bridge
  Setup:A serial bridge is a network connection between two serial devices, each of which uses a device server. The serial devices "think" they are communicating with each other acr...
https://www.digi.com/Support/knowledge-base/configuring-a-network-serial-bridge
Jul 06, 2017
Digi PortServer II Firmware Upgrade
Requirements:A valid IP Address on the PortServer product. The ability to telnet to the PortServer product (including an open route through routers/firewalls).A TFTP utility like Digi?s TFTPD.exe. ...
https://www.digi.com/Support/knowledge-base/digi-portserver-ii-firmware-upgrade
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns s...
https://www.digi.com/Support/knowledge-base/useful-modem-troubleshooting-tips-for-dial-in-dial
Jul 06, 2017
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Symptom: When the system is started for the first time, Windows does not detect the installed Digi adapter.   Cause:The adapter is an ISA or EISA bus type.  The adapter was alr...
https://www.digi.com/Support/knowledge-base/windows-2000-does-not-detect-my-digi-adapter-on-bo
Jul 06, 2017
COM Ports Won't Install At COM3 in Windows 2000
Symptom: When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them.  Cause:...
https://www.digi.com/Support/knowledge-base/com-ports-won-t-install-at-com3-in-windows-2000
Jul 06, 2017
What is the difference between a Digi One IA, and a Digi One IAP?
Digi One IA is not Allen Bradley/Rockwell, and Modbus protocol aware. It simply has a form factor that allows it to be connected to a top hat din rail. The Digi One IAP is Allen Bradley/Rockwell...
https://www.digi.com/Support/knowledge-base/what-is-the-difference-between-a-digi-one-ia-and-a
Jul 06, 2017
HOW TO: Loopback Test Portserver or Digi One family Device or Terminal Server products through the
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug a Loopback Plug into the serial port to be tested. A loopback plug is generally shipped with Digi products which can u...
https://www.digi.com/Support/knowledge-base/how-to-loopback-test-portserver-or-digi-one-family
Jul 06, 2017
Loopback Testing Asynchronous Ports with HyperTerminal Under Microsoft Windows
 Note:  Microsoft Windows Vista, 7 and 8 do not have HyperTerminal installed by default, there are other terminal emulator applications which can be used instead, such as, PuTTY, Ker...
https://www.digi.com/Support/knowledge-base/loopback-testing-asynchronous-ports-with-hyperterm
Jul 06, 2017
HOW TO: Access and capture output from the Command Line Interface (CLI) of a Digi network-connected
Why Telnet to the Command Line Interface (CLI)?While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common option...
https://www.digi.com/Support/knowledge-base/how-to-access-and-capture-output-from-the-commandl
Jul 06, 2017
PortServer TS and Digi One SP/IA(P) Troubleshooting
Device Does Not Boot UpReset the Digi Device/Terminal Server back to factory defaults and try again.  All of the devices have a reset button.  You will need to power cycle the Digi Device...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-sp-ia-p-troubleshooting
Jul 06, 2017
What is the default IP address of an AnywhereUSB and how can it be changed?
All current AnywhereUSB models have DHCP clients and auto-IP enabled by default.  The Device Discovery Utility for Windows is used to configure IP settings.Related KB article:&n...
https://www.digi.com/Support/knowledge-base/what-is-the-default-ip-address-of-an-anywhereusb-a
Jul 06, 2017
What are the open ports on the AnywhereUSB products?
You can enable or disable several common network services and configure the TCP/UDP port they listen on. It is usually best to use the default TCP/UDP port numbers for these services because they a...
https://www.digi.com/Support/knowledge-base/what-are-the-open-ports-on-the-anywhereusb-product
Jul 06, 2017
Understanding the "Use Microsoft Device IDs" AnywhereUSB feature
The goal of this document is to clarify what the "Use Microsoft Device IDs" feature in the AnywhereUSB Configuration Utility does exactly, and how to confirm that it's working. E...
https://www.digi.com/Support/knowledge-base/understanding-the-use-microsoft-ids-anywhereusb-fe
Jul 06, 2017
What are the differences between the AnywhereUSB products Gen 2 and Multi Host model
There are basically 2 different version of the AnywhereUSB products, Gen 2 and Multi Host.   The Gen 2 means all the USB ports connect to 1 host computer only.   The Multi Host model ...
https://www.digi.com/Support/knowledge-base/what-are-the-differences-between-the-anywhereusb-p
Jul 06, 2017
Performing a COM port loopback test using PuTTY in Microsoft Windows
PuTTY is a free telnet/SSH client which can be downloaded from www.putty.org.To perform a loopback test on a COM port, first plug in the loopback plug into the desired port on your Digi hardware.  ...
https://www.digi.com/Support/knowledge-base/performing-a-com-port-loopback-test-using-putty
Jul 06, 2017
Maximum number of characters that can be used for the TACACS+ secret on the CM and Passport products
The maximum characters that can be used on the CM is 15. The maximum characters that can be used on the Passport is 16.
https://www.digi.com/Support/knowledge-base/maximum-number-of-characters-that-can-be-used-for
Jul 06, 2017
Programming FAQ
1.  Where do I get programming assistance for my Digi board?     Programming support is furnished by Microsoft. The Digi device driver supports the  &nb...
https://www.digi.com/Support/knowledge-base/programming-faq
Jul 06, 2017
Prioritizing resources between the configmenu and serial ports on the CM.
If for example you have many ports constantly spewing data you may notice slowdown when using the CLI configmenu.  You can prioritize resources between the configmenu and ports by following th...
https://www.digi.com/Support/knowledge-base/prioritizing-resources-between-the-configmenu-and
Jul 06, 2017
What is the MTBF for the CM?
CM 16:            78184 hours = 8.9 years CM 32:            75515 hours = 8.6 years C...
https://www.digi.com/Support/knowledge-base/what-is-the-mtbf-for-the-cm
Jul 06, 2017
What information is sent between a master and a slave in a Digi CM cluster?
Slave unit information:Port countClustering authentication methodClustering update master on changesUser access list.Web port information:HTTP port numberHTTPS port numberMaster port information:TC...
https://www.digi.com/Support/knowledge-base/what-information-is-sent-between-a-master-and-a-sl
Jul 06, 2017
What happens when master authentication is set for Digi CM clustering?
When a user connects via the master unit to a port of a slave unit.  The slave unit asks the master unit whether the user can login to the port and the master unit responds according to the us...
https://www.digi.com/Support/knowledge-base/what-happens-when-master-authentication-is-set-for
Jul 06, 2017
Setting the terminal type in the Passport
Setting the terminal type in the Passport   Supported terminal types are: ansi linux dumb vt100 vt2200 xterm   1.  To set the default terminal type do the following from th...
https://www.digi.com/Support/knowledge-base/setting-the-terminal-type-in-the-passport
Jul 06, 2017
Steps to Factory Reset a Digi CM or Passport unit
This procedure will reset all settings on the unit to the factory defaults.  It is highly recommended the configuration is backed up prior to a factory reset. There are two ways to reset the...
https://www.digi.com/Support/knowledge-base/steps-to-factory-reset-a-digi-cm-or-passport-unit
Jul 06, 2017
How to install COM Ports Installed by RealPort Drivers in Windows
Items to Note before StartingEnsure that the latest RealPort driver is being used, which can be downloaded from the Digi support site.  The RealPort driver file should be unzipped before runni...
https://www.digi.com/Support/knowledge-base/how-to-install-com-ports-installed-by-realport-dri
Jul 06, 2017
Running cron jobs on the ConnectPort LTS
All steps below are run from the ConnectPort LTS bash shell. #> bash First run the cron daemon:     /bin/crond Next create your cron config file:    vi /usr2/s...
https://www.digi.com/Support/knowledge-base/running-cron-jobs-on-the-lts
Jul 06, 2017
Setting permissions for remote users on the ConnectPort LTS
If there is no user name on the ConnectPort LTS, all users who passed authentication from the remote server gets ruser permissions. If there is a user name on the ConnectPort LTS, all users who pa...
https://www.digi.com/Support/knowledge-base/setting-permissions-for-remote-users-on-the-lts
Jul 06, 2017
Setting link aggregation (802.3ad bonding) on the ConnectPort LTS
To enable:     CLI:  #> set bonding     Web:  Network -> IP Settings -> Network Bonding          &nb...
https://www.digi.com/Support/knowledge-base/setting-link-aggregation-802-3ad-bonding-on-the-lt
Jul 06, 2017
Rules for setting a strong password on the ConnectPort TS
Strong password enforcement is set via the CLI under 'set syssecurity enforce=off/on' To meet the strong password rule in the ConnectPort LTS, more than 4 cases of the following list shoul...
https://www.digi.com/Support/knowledge-base/rules-for-setting-a-strong-password-on-the-lts
Jul 06, 2017
Maximum Number of Concurrent Sessions Per Port on the CM and Passport
You can run up to a maximum of 16 simultaneous sessions per port.
https://www.digi.com/Support/knowledge-base/maximum-number-of-concurrent-sessions-per-port-on
Jul 06, 2017
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
Items to Note before Starting:Ensure to document the IP address and COM port numbers already installed on the PC before uninstalling the COM ports installed by RealPort drivers.  This can inc...
https://www.digi.com/Support/knowledge-base/how-to-uninstall-com-ports-installed-by-realport-d
Jul 06, 2017
Linux and Kernel Revision of the ConnecPort LTS
The ConnectPort LTS runs an embedded Linux operating system: Distribution: DENX ELDK v4.2 Kernel: 2.6.25  
https://www.digi.com/Support/knowledge-base/linux-revision-and-kernel-rev-of-the-lts
Jul 06, 2017
List of SNMP supported MIB files for the LTS
For SNMP Get/Set:     - Digi SMI     - Digi Connectport LTS MIB     - Digi MEI     - Digi Power Supply MIB     - Char...
https://www.digi.com/Support/knowledge-base/list-of-snmp-supported-mib-files-for-the-lts
Jul 06, 2017
Steps to load the IOS on to a Cisco via xmodem on the Passport
1)    Login as root/root 2)    Connect #  (# being the actual port number) 3)    Make sure the Cisco is at rommon prompt (enable, reload, send br...
https://www.digi.com/Support/knowledge-base/steps-to-load-the-ios-on-to-a-cisco-via-xmodem-on
Jul 06, 2017
What characters are not allowed in the TACACS secret key on the Passport?
You cannot use the following three characters in a secret key: "#" (comment), "\" (backslash), " " (space) All other alphanumeric and special characters can be used.
https://www.digi.com/Support/knowledge-base/what-characters-are-not-allowed-in-the-tacacs-secr
Jul 06, 2017
What certificate does the Digi CM and Passport use?
Since the product can only ship with self-signed certificates (because we don't know what IP address is going to be used),  customers have to either generate their own valid certificates a...
https://www.digi.com/Support/knowledge-base/what-certificate-does-the-cm-and-passport-use
Jul 06, 2017
Memory locations on the Digi Passport
1. EEPROM - Stores device information such as model code, firmware version, Ethernet MAC addresses.  These are factory settings and there is no user information. 2. Flash memory - Stores Pass...
https://www.digi.com/Support/knowledge-base/memory-locations-on-the-digi-passport
Jul 06, 2017
When installing AnywhereUSB driver, receive operating system is not adequate error
Typically this is caused by using the wrong AnywhereUSB driver for the operating system being used. When trying to install the AnywhereUSB 32 bit driver in a 64 bit operating system or when trying...
https://www.digi.com/Support/knowledge-base/when-installing-anywhereusb-driver-receive-operati
Jul 06, 2017
Device Not Reachable on the Network and the IP Address Shows as: 169.254.x.x
Whether due to a network problem, or the lack of a DHCP server on the local network to hand out IP addresses, the device is unable to obtain an IP address.  As a result, the device will t...
https://www.digi.com/Support/knowledge-base/device-not-reachable-on-the-network-and-the-ip-add
Jul 06, 2017
Setting remotely authenticated web users for admin rights on the Digi CM and Passport
1.  Set remote web authentication (Radius, TACACS, etc). Network->Web server config->Authentication2.  Create an Access list titled web_admin or web_padmin to create a system or por...
https://www.digi.com/Support/knowledge-base/setting-remotely-authenticated-web-users-for-admin
Jul 06, 2017
HOW TO: Install the DGAP AccelePort C/X, EPC/X, XEM, Xr PCI driver in Red Hat, Fedora or SuSE Linux
Note: The driver has only been tested on 2.6.x and 2.4.x kernels, 3.x and 4.x kernels do not have driver support.Capture the driver installation/compilation details into a file called typescript:# ...
https://www.digi.com/Support/knowledge-base/how-to-install-the-dgap-acceleport-cx-epcx-xem-xr
Jul 06, 2017
Password Complexity Rules for the Digi CM
This refers to turning on password complexity via the web UI or CLI:System admin – Security profile – Password security – Enforce password complexity=Enable 1. Cannot include all...
https://www.digi.com/Support/knowledge-base/password-complexity-rules-for-the-cm
Jul 06, 2017
What does the RealPort WAN link setting do?
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, a running count...
https://www.digi.com/Support/knowledge-base/what-does-the-realport-wan-link-setting-do
Jul 06, 2017
What does serial optimization do on the ConnectPort LTS?
This option can only be set via the ConnectPort LTS CLI:#> set serial optimize=[throughput|latency]Factory default is optimize=throughput.If you set optimize=latency, the RX FIFO Trigger level o...
https://www.digi.com/Support/knowledge-base/what-does-serial-optimization-do-on-the-lts
Jul 06, 2017
Setting permissions for remotely authenticated users on the ConnectPort LTS
Permissions for radius users are assigned by the ‘ruser’ user account.  This is one of the three default accounts on the LTS (others being root and admin).We use a fixed service-ty...
https://www.digi.com/Support/knowledge-base/setting-permissions-for-remotely-authenticated-use
Jul 06, 2017
What are the two extra ports in the RealPort driver for the ConnectPort LTS?
Selecting the ConnectPort LTS when loading the RealPort driver shows an extra two ports.  Example, the ConnectPort LTS 32 will show 34 for the default.  Example below is regarding the Wi...
https://www.digi.com/Support/knowledge-base/what-are-the-two-extra-ports-in-the-realport-drive
Jul 06, 2017
HOW TO: Use ARP-Ping to assign an IP address to PortServer TS and Digi One products
Without a DHCP server and the inability to discover the unit on your network, the next  easiest way to configure a static IP address, is by using ARP-Ping.An IP address can be configured by ma...
https://www.digi.com/Support/knowledge-base/how-to-use-arp-ping-to-assign-an-ip-address-to-por
Jul 06, 2017
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopba...
https://www.digi.com/Support/knowledge-base/how-to-perform-loopback-testing-in-unix-and-linux
Jul 06, 2017
Rapidport/4 AT and S-Register command reference
For information about the AT Commands and S-Registers supported by the Digi Rapidport/4, please refer to the MultiTech MultiModem & SocketModem MT9234SMI series AT Commands ...
https://www.digi.com/Support/knowledge-base/rapidport-4-at-and-s-register-command-reference
Jul 06, 2017
Cabling Pinout for Connecting Etherlite to PortServer TS Serial Ports
Etherlite RJ45      PortServer TS RJ50============     ===================1 RTS                        ...
https://www.digi.com/Support/knowledge-base/cabling-pinout-for-connecting-etherlite-to-portser
Jul 06, 2017
HOW TO: Upgrade Firmware Using Open TFTP Server in Microsoft Windows
Download and install Open TFTP Server from Sourceforge:http://sourceforge.net/projects/tftp-server/?source=dlpOnce  installed, copy the firmware image to the C:\OpenTFTPServer directory on you...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-firmware-using-open-tftp-server-in
Jul 06, 2017
ADDP C++ library 40002892_A.zip GUID, debugging and compiling with Visual Studio 2008/2013 issues
In order to implement you custom device discovery tool using the ADDP protocol under Windows, Digi is offering a C++ library 40002892_A.zip.Customers reported problems with GUID functions and that ...
https://www.digi.com/Support/knowledge-base/addp-c-library-40002892-a-zip-guid-debugging-and-c
Jul 06, 2017
AnywhereUSB Driver revisions
Here are a list of the AnywhereUSB 32bit and 64 bit drivers. This content is provided as a resource for customers to use if the customer needs a specific version of the AnywhereUSB drivers.  ...
https://www.digi.com/Support/knowledge-base/anywhereusb-driver-revisions
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
https://www.digi.com/Support/knowledge-base/network-products-rompager-evaluation-of-security-v
Jul 06, 2017
Migrating Applications from PortServer TS 8/16 to ConnectPort TS 8/16
Please refer to the following Technical Note:Technical Note: Migrating Applications from PortServer TS 8 or 16 to ConnectPort TS 8 or 16Additional information: 8-pin (altpin) configuration for RS4...
https://www.digi.com/Support/knowledge-base/migrating-applications-from-portserver-ts-8-16-to
Jul 06, 2017
The PortServer TS or Digi One SP Unit Will Not Boot.
Summary: This procedure may help recover PortServers exhibiting 9-1-1, 5-1-1, or 2-2-5 power LED blink codes. Try recovering the unit by attaching a Dumb Terminal or a PC Hyperterminal connection...
https://www.digi.com/Support/knowledge-base/the-portserver-ts-unit-will-not-boot
Jul 06, 2017
How to collect a Windows memory dump for Digi Technical Support
When facing a Windows "bluescreen" (BSOD) that's correlated to a Digi product, Digi Technical Support may ask for a Windows memory dump AKA crashdump, and refer you to this KB article for further i...
https://www.digi.com/Support/knowledge-base/how-to-collect-a-windows-memory-dump-for-digi-tech
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/rompager-evaluation-of-security-vulnerability-vu-5
Jul 06, 2017